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Quality & Compliance

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Business Outcome

Cost Efficiency - Quality

Delivery & Compliance Efficiency

Financial KPIs

New Specifications/Requirements

Number of Quality Inspections per Shipment

Overall Employee Churn Rate

Functional KPIs

% of Orders Meeting Quality Standards

Defect Detection Lead Time

Resource Utilization in Quality Checks

Supplier Defect Rate %

Warehouse Accuracy Rate

% of Shipments Delivered Without Damage

First-Pass Yield (FPY) %

Returns & Rejections %

Supplier OTIF %

Corrective Action Closure Rate

On-Time & In-Full (OTIF) %

Rework Reduction %

Supplier Quality Performance Score

Customer Complaint Rate %

Quality Inspection Efficiency %

Supplier Audit Compliance Rate

Time Spent on Resolving Quality Issues

Drivers

New Specifications/Requirements

Number of Quality Inspections per Shipment

Overall Employee Churn Rate

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