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% of Shipments Delivered Without Damage

Purpose -

Ensures product integrity and minimizes damage costs.

Operational Definition -

(Damage-Free Shipments / Total Shipments) * 100

Type of Metrics -

KPI

Function -

Quality & Compliance

Associate Function -

Quality & Compliance

Desired Trend -

Higher the better

Recommended Frequency - 

Weekly

External References -

https://safetyculture.com/topics/quality-metrics/

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