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Returns & Rejections % - Warehouse

Purpose -

Identifies quality concerns by tracking product returns and rejection rates.

Operational Definition -

(Total Returned or Rejected Items / Total Shipped Items) × 100

Type of Metrics -

KPI

Function -

Warehouse & Distribution

Associate Function -

Warehouse & Distribution

Desired Trend -

Lower the better

Recommended Frequency - 

Monthly

External References -

https://hy-tek.com/resources/warehouse-kpi-metrics/

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