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Service Level %

Purpose -

Measures the ability to deliver products as promised, both on time and in full.

Operational Definition -

(Total Orders Delivered on Time and In-Full / Total Orders) × 100

Type of Metrics -

KPI

Function -

Planning - End-to-End

Associate Function -

Planning - End-to-End

Desired Trend -

Higher the better

Recommended Frequency - 

Monthly

External References -

https://www.netstock.com/

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