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Return & Reverse Logistics Cost

Purpose -

Evaluates the efficiency of handling product returns.

Operational Definition -

(Total Cost of Returns + Reverse Logistics) / Total Returns Processed

Type of Metrics -

KPI

Function -

Finance

Associate Function -

Finance

Desired Trend -

Lower the better

Recommended Frequency - 

Monthly

External References -

https://www.extensiv.com/blog/distribution-metrics

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