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Quality-Related Cost as % of Revenue

Purpose -

Tracks expenses incurred due to quality management efforts.

Operational Definition -

(Total Quality-Related Costs / Revenue) * 100

Type of Metrics -

KPI

Function -

Finance

Associate Function -

Finance

Desired Trend -

Lower the better

Recommended Frequency - 

Monthly

External References -

https://asq.org/quality-resources/metrics/selecting-metrics-tutorial

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