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Order Lead Time

Purpose -

Measures the time taken to fulfill customer orders from receipt to shipment.

Operational Definition -

(Order Shipped Date – Order Received Date) / Total Orders

Type of Metrics -

KPI

Function -

Warehouse & Distribution

Associate Function -

Warehouse & Distribution

Desired Trend -

Lower the better

Recommended Frequency - 

Weekly

External References -

https://www.hopstack.io/blog/warehouse-metrics-kpis

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