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Customer Returns (Rejects)

Purpose -

his metric calculates the percentage of products that customers return because they have received a bad product.

Operational Definition -

(# of Products Returned * 100) / Total # of Products Shipped

Type of Metrics -

KPI

Function -

Manufacturing

Associate Function -

Manufacturing

Desired Trend -

Lower the better

Recommended Frequency - 

​

External References -

https://www.visualsouth.com/blog/on-time-delivery-kpi

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