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Customer Complaints on Transportation

Purpose -

Measures customer dissatisfaction in logistics, helping to improve service quality.

Operational Definition -

Count of Customer Complaints Related to Delivery Delays, Damages, or Poor Handling

Type of Metrics -

KPI

Function -

Transportation & Logistics

Associate Function -

Transportation & Logistics

Desired Trend -

Lower the better

Recommended Frequency - 

Weekly/Monthly

External References -

https://www.aptean.com/en-US/insights/blog/complaint-handling-kpis

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