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Cost of Missed SLAs (Service Level Agreements)

Purpose -

Tracks the financial loss associated with service failures.

Operational Definition -

Sum of All Penalty Fees for Failing to Meet SLA Commitments

Type of Metrics -

KPI

Function -

Finance

Associate Function -

Finance

Desired Trend -

Lower the better

Recommended Frequency - 

Monthly

External References -

https://www.ontruck.com/en/blog/transportation-kpi

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