Agentic AI Use Cases Across Supply Chain Functions

1

Procurement

Spend & Category Insights

Provides real-time spend visibility, alerts, dashboards; enables data-driven sourcing and forecasting

Zycus – Analytics Agent

2

Procurement

Partner Collaboration Coordinator

Supports co-sourced activities and escalates missing documents or approvals to reduce cycle time

ProcureYard – Collaboration Agent (no public case)

3

Procurement

Intelligent Contract Drafting

Automatically drafts procurement contracts by applying legal/business rules and sourcing terms from templates

Icertis – ICI Interactive Insights Copilot

4

Procurement

Automated RFQ & Sourcing

Automatically generates and sends RFQs, consolidates responses, and suggests supplier shortlist

Kavida.ai – Agent PO

5

Procurement

Order Confirmation

Auto-validates and confirms supplier orders post-award

Kavida.ai – Agent PO

6

Procurement

Risk Alert & Work-order Monitor

Monitors work orders and flags at-risk items that may cause production delays

Kavida.ai – Work-Order Risk Alert Agent

7

Procurement

Data Integrity Validation

Validates procurement document inputs for completeness and accuracy

Kavida.ai – Data Integrity Agent

8

Procurement

AI-Powered Sourcing Assistant

Matches buyers to suppliers based on multi-criteria and ESG fit

ProcureYard – Procurement Agent

9

Procurement

Supplier Compliance Tracker

Monitors contract clauses for ESG/regulatory compliance and raises alerts for renewal or adjustments

Icertis – Agentic Workflows

10

Procurement

Contract Obligation Workflow

Initiates actions (e.g., renewals, audits) based on contract milestones & obligations analysis

Icertis Agentic Platform

11

Procurement

Automated Tender Response

Gathers supplier offers, compares contract clauses, and flags best offers in RFQs

Procol – Tender Bot (early-stage agentic AI)

12

Procurement

Spend Analysis & Optimization

Extracts contract spend data, identifies cost-saving opportunities across categories & geographies

Magentic – Spend Optimizer Agent

13

Procurement

ESG Clause Validator

Detects and validates sustainability and regulatory clauses across global contracts for compliance

Zalion – ESG Compliance Agent (no public case yet)

14

Procurement

Supplier Communication & Disruption Monitoring

Proactively emails suppliers for RFQ, order status, and lead-time updates; extracts key info from inbound messages (e.g., delays, price changes) and surfaces alerts before disruptions

Mandel.ai – AI Procurement Agent

15

Procurement

Guided Buying & RFQ-to-PO Automation

A multi-agent platform (AerBots) takes unstructured requests via chat/ERP/email, identifies suitable products, issues RFQs, manages supplier communication, and auto-generates requisitions or Pos

Aerchain – AerBot Procurement Agent

16

Procurement

Transportation Optimization & Collaborative SCM

Optimizes transportation routes and loads while enabling real-time collaboration between suppliers, carriers, and internal teams to improve efficiency and reduce emissions

Coupa – Navi Transportation & Collaboration Agent

17

Procurement

Procurement Order Automation

Extracts, validates, and reconciles order confirmations against POs, handling mismatches autonomously.

Zalion – Order Processing Agent

18

Procurement

Automated Procurement Compliance & Sourcing Optimization

Automates sourcing, monitors spend compliance, and suggests suppliers using AI-driven insights within SAP procurement platforms

SAP – Joule Procurement Agent

19

Procurement

Workflow Orchestration & Delay Prediction

LLMs create end-to-end executable workflows (forms, approvals, communications) in ~1 minute—eliminating manual ERP/PLM coding.

Regrello – Autopilot Workflow Agent

20

Procurement

Supplier Contract Negotiation

Pactum agents autonomously negotiate price lists for direct and indirect materials at scale.

Pactum – Autonomous Negotiation Agents

21

Procurement

Tactical & Tail Spend Sourcing

Keelvar’s autonomous sourcing bots manage RFx events, optimize sourcing volumes, and learn from each action

Keelvar – Autonomous Sourcing Agents

22

Procurement

Contract Drafting & Review

Generates, reviews, and suggests improvements to NDAs using templates and clause analysis. Extracts key terms, flags risks, suggests redlines.

Tonkean – NDA Agent

23

Procurement

Supplier Discovery & Onboarding

Identifies vendors, sends RFIs, evaluates supplier capabilities, creates vendor records and kick-starts onboarding workflows automatically.

Tonkean – Supplier Sourcing Agent

24

Procurement

Supplier Collaboration

Facilitates automated supplier negotiations and PO collaboration workflows.

Akira AI – Supplier Agent

25

Freight Procurement & Planning

Spot & Dedicated Freight Tendering

Uses ML and behavioral science to automate spot and contract freight sourcing: volumes, price prediction, carrier profiling, bundling tenders, and instant booking in real time

Transporeon – Autonomous Procurement Agent

26

Supplier Relationship Management

Supplier Communication & Renewal management

Automates communications for contract renewals and routine interactions, freeing human teams

ZBrain AI – Supplier Communication Automation Agent

27

Supplier Relationship Management

Autonomous Supplier Negotiation

AI-negotiates contract terms with suppliers, achieving faster cycles and improved outcomes

Pactum – Autonomous Negotiation Agent (used by Maersk, Walmart, Veritiv)

28

Supplier Relationship Management

SRM Risk & Compliance

Monitors global regulations, forced labor, tariffs; proactively initiates supplier outreach

Resilinc – Disruption & Compliance Agent

29

Supplier Management

Supplier Collaboration (Sam)

Automates document processing, supplier communications, and onboarding activities to accelerate inbound supply orchestration

FourKites – Sam Digital Worker

30

Supplier Risk Management

Supplier Risk Scoring & Alerts

Aggregates risk profiles (Merlin Risk Radar, iRisk) to score and alert on supplier exposure, including financial and ESG risks

Zycus – Supplier Risk Agent

31

Risk Management

Disruption Monitoring & Response

Continuously scans sources (weather, geopolitical, supplier data), alerts disruptions, and automatically recommends or enacts mitigations.

Resilinc – Agentic AI Platform

32

Risk Management

Freight Forwarding & Rerouting

Monitors global route conditions and reroutes shipments in real time to avoid delays (weather, port issues).

Flexport – Freight Optimization Agent

33

Risk Management

Cargo Booking No‑Show Prediction

Predicts no-show shipments days ahead for air cargo, rebooks and boosts utilization and revenue.

American Airlines – Cargo No‑Show Prediction Agent

34

Risk Management

Tariff Impact & Sourcing Optimization

Automates customs documentation, monitors regulation changes, ensures compliance, avoids border delays.

Alexander Thamm / supply-chain agentic AI

35

Risk Management

Exchange Rate & Financial Risk management

Tracks forex trends, recommends hedging strategies and timing for financial risk mitigation.

Alexander Thamm / financial risk module

36

Risk Management

Global Visibility & Control Tower

Provides real-time “control tower” view across suppliers & channels, proactively flagging risks and guiding decisions.

DHL Resilience360 / IBM Watson

37

Risk Management

EY.ai Risk & Compliance

Agents for risk monitoring, tax, third-party regulation, and supply chain compliance based on real-time data.

EY – EY.ai Agentic Platform

38

Risk Management

Exception Detection

Monitors supply chain disruptions and recommends mitigation actions proactively

3SC Solutions – GAURI Chatbot

39

Risk Management

Supply Chain Risk Scanner

Identifies potential disruptions and autonomously alerts stakeholders in real time.

Beam AI – Risk Agent

40

Transportation & Logistics

Demand Prediction & Fleet Management

VORTO agents forecast demand, select fleets/drivers, and automate payments.

VORTO – Autonomous Fleet Agent

41

Transportation & Logistics

Real-time Execution Monitoring & Exception Handling

Predicts accurate ETAs, automates exception alerts, dock-yard scheduling, and dispatch, improving communication and planning coordination 

Transporeon – ETA & Exception Management Agent

42

Transportation & Logistics

Track‑and‑Trace (Tracy)

Monitors shipments 24/7, predicts delays/exceptions, coordinates with carriers/facilities, automates notifications and resolution workflows

FourKites – Tracy Digital Worker

43

Transportation & Logistics

AutoGate AI (Gate Automation)

Computer-vision powered gate system that validates trucks at entry, reduces check-in time (<2 min), enables 24/7 secure operations

FourKites – AutoGate AI

44

Transportation & Logistics

Inbound Scheduler AI

Auto-schedules inbound shipments using coordination agents like Alan across channels

FourKites – Inbound Scheduler AI

45

Transportation & Logistics

Logistics Ops

Monitors real-time transport conditions, recommends route adjustments, automates schedule changes, optimizes cost, delivery performance, and emissions.

Blue Yonder – Logistics Ops Agent

46

Transportation & Logistics

Autonomous Freight Communications

AI agents autonomously handle carrier calls, tracking updates, and booking confirmations.

HappyRobot – Freight Comms Agent

47

Transportation & Logistics

Automated Load Scheduling

Auto-schedules loads based on availability, reducing human intervention in planning.

HappyRobot – Scheduling Agent

48

Transportation & Logistics

Carrier Risk Assessor

Assesses carrier reliability using autonomous agents analyzing past delivery performance.

Beam AI – Carrier Agent

49

Transportation & Logistics

Route Optimization

Dynamically adjusts transportation routes using multi-agent orchestration and predictive analytics.

Akira AI – Routing Agent

50

Transportation & Logistics

Load‑Matching & Empty‑Miles Optimization

AI-driven platform matches freight loads to trucks in real time, minimizing empty hauls and optimizing utilization.

Uber Freight – Freight Matching & Routing Agent

51

Transportation & Logistics

Final-mile delivery route planning

Continuously plans and adjusts delivery routes dynamically based on traffic, weather, vehicle availability, and time-windows.

UPS – ORION Delivery Routing Agent

52

Transportation & Logistics

Supply-chain resilience and network planning

Agentic AI optimizes global delivery network by analyzing capacities, volumes, and timeframes to reduce costs and transit times.

DHL – Predictive Network Management Agent

53

Transportation & Logistics

Stock-level optimization

AI anticipates inventory needs and auto-replenishes across warehouses and distribution centers to prevent stockouts.

Amazon – Inventory Management Agent

54

Transportation & Logistics

Real-time load tracking & communication

Real-time shipment tracking with proactive ETAs and disruption alerts through AI-driven monitoring.

FourKites / Uber Freight – Shipment Tracking Agent

55

Transportation & Logistics

Automated support & order inquiry

Conversational AI handles routine customer queries (delivery status, booking), reducing call volumes and wait times.

OneReach.ai platform deployed at logistics firms

56

Transportation & Logistics

Semi‑Autonomous Forklifts

AI-powered forklifts perform routine loading/unloading tasks with human supervision to enhance efficiency and safety.

ArcBest – Vaux Smart Autonomy

57

Transportation & Logistics

Intelligent Dispatch & Support Agents

Nash AI autonomously manages dispatching, rerouting, customer communications (“Where Is My Order”), fraud detection, and financial reconciliation—powered by LLM-based delivery agents.

Nash – Nash AI Agents

58

Transportation & Logistics

AI Dispatch & Broker

Cartage uses AI agents to coordinate freight carrier booking and logistics tasks.

Cartage – AI Dispatch Agent

59

Transportation & Logistics

AI Phone Booking

Retell AI agents make inbound/outbound calls to automate load booking & tracking.

Retell AI – Phone Dispatch Agent

60

Transportation & Logistics

Inbound/Outbound Carrier Management

FleetWorks agents vet carriers, negotiate, and book loads via calls and emails.

FleetWorks – Carrier Rep Agents

61

Transportation & Logistics

Carrier Fleet Optimization & Matching

Matches orders to trucks/drivers, optimizes itineraries using load, telematics, HOS, and route constraints; integrates spot market data for capacity allocation

Transporeon – AI Fleet Operator Agent

62

Transportation & Logistics

SAE L4 Autonomous Trucks

Gatik deploys Level 4 autonomous middle-mile trucks in commercial operations.

Gatik – Autonomous Truck Agents

63

Transportation & Logistics

Document Processing & Workflow Orchestration

Automates AP invoices, customs entries, booking creation, arrival notices, and exceptions triage

Raft – Operations & Document Agents

64

Transportation & Logistics

Outbound Scheduler AI

Automates outbound pickup/delivery scheduling across channels

FourKites – Outbound Scheduler AI

65

Transportation & Logistics

Freight Procurement

Pando AI deploys AI agents to automate freight procurement, auditing, and execution tasks.

Pando AI – Freight Execution Agents

66

Transportation & Logistics

Alan AI (Appointment Scheduler)

AI agent that automates appointment bookings across communication channels, reduces scheduler workload by ~50%

FourKites – Alan AI

67

Freight Forwarding

Customs & Compliance Document Automation

Processes bills of lading, invoices, packing lists; extracts HS codes, routes, carriers; validates and flags discrepancies; auto-generates RFIs

Mely.ai – Customs Document Processing Agent

68

Freight Forwarding

TMS/YMS/Web Portal Task Automation

Autonomous agents that mimic human interactions to handle order booking, rate entry, tracking updates, customs document submission, and billing across portals

Ventus – Portal Automation Agent

69

Freight Forwarding

Voice Dispatch, Inquiry & Planning

Calls carriers, confirms warehouse hours, answers shipment queries, optimizes routing and inventory

Flexport – Voice & Digital Freight Agents

70

Returns & Reverse Logistics

Return Volume Forecasting

Predicts return volumes using historical sales, customer behavior, and seasonality to optimize warehouse planning and staffing.

LogiNext – Return Forecasting Agent

71

Returns & Reverse Logistics

Automated Product Inspection

Uses image recognition to assess product condition (restock/refurbish/recycle), accelerating disposition decisions.

LogiNext / DisruptionHub – Inspection Agent

72

Returns & Reverse Logistics

Return Routing & Logistics management

Dynamically optimizes routing of returns to warehouses, refurbishers, or recycle centers, minimizing costs and emissions.

LogiNext / Nexocode – Routing Agent

73

Returns & Reverse Logistics

Real-Time Inventory Syncing

Automatically updates inventory of resalable returns to improve turnover and reduce shortages.

LogiNext – Inventory Sync Agent

74

Returns & Reverse Logistics

Fraud Detection

Detects suspicious return patterns and image-based fraud to minimize abuse.

ReverseLogix / Blubirch Agent

75

Returns & Reverse Logistics

Personalized Return Policy management

Applies dynamic, customer-specific return policies—fast track high-value customers, apply checks for habitual returners.

Blubirch – Policy Personalization Agent

76

Returns & Reverse Logistics

Disposition Decision management

ML-powered engines suggest whether to restock, refurbish, bulk-sell, or recycle—all based on cost, condition, channel value.

Blubirch – Disposition Agent

77

Returns & Reverse Logistics

Dynamic Pricing Agent for Returns

Optimizes resale prices based on condition, sentiment, demand and market trends to maximize recovery value.

Datamatics– Dynamic Pricing Agent

78

Returns & Reverse Logistics

AI Chatbot & Refund/Exchange

Automates customer communication, including returns approvals, label generation, scheduling pick-ups, refunds/exchanges, and feedback collection.

Gupshup / Blubirch – Post-Purchase Support Agent

79

Returns & Reverse Logistics

Sustainability & Circular Commerce

Assigns disposition channels and grades returns; enables re-commerce, refurbishment and recycling; tracks environmental metrics.

Riverhorse Logistics – Sustainable Returns Agent

80

Warehousing & Fulfillment

Autonomous picking & packing orchestration

Multi-agent coordination managing thousands of robots for goods-to-person picking with intelligent routing and collision avoidance.

Ocado – Robotic Warehouse Orchestra

81

Warehousing & Fulfillment

Autonomous fulfillment operations

AI-powered robots (Proteus, Sparrow, Sequoia, Digit) performing sorting, stowing, retrieval, packaging with dynamic task adaptation.

Amazon – Warehouse Fulfillment Robots

82

Warehousing & Fulfillment

Intelligent inventory retrieval and shelving

Robots that determine optimal item placement and stowage without barcodes, reducing costs and improving throughput by ~20%.

Amazon – AI-driven Storage Agent

83

Warehousing & Fulfillment

Warehouse Picking & Sortation

Foundation model enabling robots to see, reason, and act on new SKUs with high accuracy

Covariant – Covariant Brain (RFM‑1) Agent

84

Warehousing & Fulfillment

Robotic pallet handling & tugging

Automatically navigates warehouse, picks totes, handles pallets without fixed routes.

Vecna Robotics – Autonomous Pallet/AGV Agents

85

Warehousing & Fulfillment

Warehouse Ops

Dynamically reallocates labor, optimizes layouts, anticipates outbound risks, and coordinates trailer unloading—all in real-time with mobile alerts. (blueyonder.com)

Blue Yonder – Warehouse Ops Agent

86

Warehousing & Fulfillment

Case Picking Orchestration

Coordinates pallet jacks and human pickers to minimize travel and maximize efficiency

Vecna Robotics – CaseFlow™ Agent

87

Warehousing & Fulfillment

Travel Reduction Optimization

Uses real‑time routing for robots to cut worker travel by ~90% during picking runs

Vecna Robotics – CaseFlow™ Agent

88

Warehousing & Fulfillment

Workflow Orchestration & Delay Prediction

Auto-triggers tasks via email/API, escalates delays, summarizes processes, and predicts potential disruptions based on historical data

Regrello – Conductor Workflow & Delay Prediction Agent

89

Warehousing & Fulfillment

Vision‑to‑Action Mobile Robots

ControlOne’s One AI transforms pallet trucks and forklifts into autonomous, vision-guided agents.

ControlOne – One AI Physical Agents (en.wikipedia.org, controlone.ai)

90

Inventory

Inventory Realignment Agent

Monitors stock levels, demand-age mismatch, and expiry risk; recommends push-out or pull-forward actions to maintain optimal inventory.

OpsVeda – Inventory Optimization App

91

Inventory Management

Inventory Balancing

Manages inventory levels across locations with autonomous agents optimizing stock movements.

Akira AI – Inventory Agent

92

Inventory Management

Inventory Risk Mitigator

Detects risk of stockouts or overstocking and adjusts replenishment plans automatically.

Beam AI – Inventory Agent

93

Inventory Management

Autonomous Store Inventory Management

AI-powered robot scans store shelves in real time, triggers restocking, reduces excess inventory

Walmart – Autonomous Inventory Agent

94

Inventory Management

Predictive fresh inventory optimization

AI (Eden) forecasts demand using weather, events, sales, triggers replenishment across stores

Walmart – Eden Inventory Management Agent

95

Inventory Management

Medical inventory tracking and replenishment

Predictive system integrates sensors & analytics across facilities to prevent shortages

Mayo/Cleveland/Rush – Hospital Inventory Agent

96

Inventory Management

AI-driven replenishment and inventory planning

LLM‑based multi-agent (InvAgent) system managing forecasts, allocation, stockouts, costs

Increff - Retail Inventory Optimization Agent

97

Inventory Management

Autonomous warehouse inventory scanning

Indoor drones autonomously scan and count inventory 24/7 in warehouses

IKEA + Verity – Inventory Drone Agent

98

Inventory Management

Inventory Ops

Detects inventory–demand mismatches, diagnoses root causes (e.g. capacity or supply issues), and suggests corrective actions like expediting or demand swaps.

Blue Yonder – Inventory Ops Agent

99

Manufacturing

Design/Productivity & Maintenance

Monitors sensor data in real time, detects anomalies, schedules maintenance, orders parts before failures.

Siemens – Industrial Copilot / Maintenance Agent

100

Manufacturing

Visual Defect Detection on Production Lines

AI-powered computer vision detects defects on the line, pauses or flags units, and triggers automatic corrective actions.

Datamatics – Quality Inspection Vision Agent

101

Manufacturing

Hardware Assembly

Humanoids perform part handling, cable insertion, assembly at Houston AI server plant

Foxconn/Nvidia – Humanoid Assembly Agent

102

Manufacturing

Manufacturing Scenario

Integrates tariffs, geopolitical, and operational data to simulate impact on pricing and sourcing

PraxisAI – Manufacturing Planning Agent

103

Manufacturing Planning

Automated Configuration

Guides and adapts product configuration and BOM setup based on inventory, lead times, and constraints

Tacton – CPQ Agent (Tacton “guided selling” AI workflows)

104

Manufacturing Planning & Execution

Delay Prediction & Mitigation

Predicts delays in supplier/mfg lead times using historical and real-time data, and proactively triggers exception workflows or supplier outreach.

Regrello – Delay Prediction Agent

105

Demand Planning

GenAI Query Agents

Logility — DemandAI+ enables conversational GenAI-powered demand planning queries and execution.

Logility – DemandAI+ Generative Agents

106

Demand Planning

External Signal Integration

Integrates weather, economic, and social data into forecasts via autonomous retrieval agents.

Beam AI – Signal Agent

107

Demand Planning & Forecasting

Predictive demand planning

Uses LLMs to analyze sales history, weather, local events, and social media to predict demand and auto-adjust inventory per store.

Walmart – Eden Demand Forecasting Agent

108

Demand Planning & Forecasting

Global Product Demand Forecasting

Multi-factor AI including weather, trends, campaigns; used by H&M to reduce stockouts and overstock.

H&M – Clothing Demand Prediction Agent

109

Demand Planning & Forecasting

Fresh goods demand forecasting

ML for perishables demand prediction—e.g., Danone integrates internal/external data to improve planning.

Danone – Perishable Demand Forecasting Agent

110

Demand Planning & Forecasting

FMCG Cash‑Flow & AP Forecasting

Agentic system automating cash‑flow forecasting, reducing variance from ~35% to 7%, freeing 85% manual work.

FMCG Global Manufacturer – Roboyo AP Forecasting Agent

111

Demand Planning & Forecasting

CPG Unified Demand Forecasting

Integrates sales data, weather, reservations to boost accuracy by 6–8 points, saving $100–130M.

Food/Beverage Distributor – Accenture-Forecasting Agent

112

Demand Planning & Forecasting

Multi-agent inventory control

InvAgent: academic LLM multi-agent for forecasts, allocations, stockouts, cost control.

Academic – InvAgent (LLM Inventory Agent)

113

Planning & Forecasting

Forecasting & Inventory AI

Multi-agent system improves forecasting accuracy, manages seasonal and external impacts, reduces safety stock and stockouts. Used by top retailers.

Blue Yonder – Inventory & Forecasting AI

114

Planning

Multi-Agent Orchestration Platform

Orchestrates cross-functional supply chain processes (e.g., planning, stock, disruptions) using collaborative agents.

SAP – Joule Supply Chain Agents

115

Planning

Digital Twin Execution Agents

C3.ai agents enable autonomous planning via digital twins and scenario simulations.

C3.ai – Agentic AI Platform

116

Planning

Maestro Planning Agents

Kinaxis agents optimize supply planning and execution using unified orchestration.

Kinaxis – Maestro AI Agents

117

Planning

Supply‑Chain Planning & Risk Prioritization

Utilizes a swarm of explainable AI agents to generate probabilistic forecasts, detect supply‑chain risks, prioritize planner actions, and autonomously execute standard planning tasks

Daybreak – Autonomous Planning Agent(s)

118

Business Planning

Proactive Recommendation Agents

Pigment launched Analyst, Planner, and Modeler agents for autonomous financial and planning tasks.

Pigment – AI Analyst/Planner Agents

119

Enterprise Planning

Predictive Scenario Agents

Anaplan Intelligence introduces agentic layers for proactive supply chain and scenario planning.

Anaplan – Agentic Planning Intelligence

120

Inventory Planning

Inventory Planning & Forecasting

Generates SKU-level demand forecasts, multi-warehouse replenishment plans, PO/shipments recommendations; executes supplier communication and ETA updates autonomously

Spherecast – Inventory Copilot Agent

121

Planning & Analytics

Demand Anomaly Detection

Detects unusual demand patterns and suggests responsiveness actions using AI reasoning and forecasting

Pareto – Demand Sensing Agent (from Pareto’s planning AI suite)

122

Supply Chain Planning

Integrated Decision making

Auto-detects and resolves planning exceptions, synchronizes demand/supply, and triggers corrective actions

Infor – Supply Chain Autopilot Agent (via Infor Coleman AI)

123

Risk & Scenario Planning

Tariff Impact Simulation & Sourcing Planner

Models tariff cost impacts on shipments, suppliers, and SKUs; suggests alternative sourcing and mitigations

Altana – Tariff Scenario Planner Agent

124

Supply/Demand

Container Prioritization Agent

Automatically ranks and prioritizes in-transit containers for shipments, aligning inventory and order demand contextually.

OpsVeda – Container Prioritization App

125

Order Management

Fulfillment Prioritization

Adjusts order fulfillment based on demand shifts and real-time capacity constraints.

Akira AI – Fulfillment Agent

126

Quality Management

Multi-Agent RCA & Defect Analysis

Specialized agents represent roles (quality, production, materials) and collaborate to analyze sensor/data logs, identify root causes, and orchestrate corrective actions in minutes.

Alexander Thamm – Agentic Quality Management Solution

127

Quality Management

Inspection & Computer‑Vision

Vision AI scans for surface defects, micro‑deviations, auto‑triggers corrective actions or alerts.

Bosch / Siemens – Intelligent Inspection Agents

128

Quality Management

Factory Troubleshooting

LLM-powered “Factory Operations Agent” queries multi‑source data to diagnose defect etiology, propose solutions, and coordinate human review.

Microsoft & Schaeffler – Factory Operations Agent

129

Quality Management

Intelligent Data‑Validation

Auto-fills supplier/manufacturing data, cross-validates entries (e.g., VAT, HS codes, addresses), preventing manual errors and delays.

Regrello – Lattice LTM Data Agent

130

Finance

Spend Consolidation & Leakage Control

Automates spend categorization, identifies tail spend, extracts savings opportunities; improves savings visibility

Zycus – Spend Analysis Agent

131

Finance

Tariff Impact & Sourcing Optimization

Models SKU-level tariff costs by country of origin, evaluates alternative sourcing, and forecasts margin and cash flow effects in real time

IBM Planning Analytics – Tariff Simulation (Retail Use Case)

132

Finance

Invoice Capture, Matching, & Payments Optimization

Extracts invoice data (e.g., PO/invoice/receipt matching), flags mismatches, enforces three-way matching, and schedules payments to optimize cash flow.

Tonkean – AP Invoice Processing Agent

133

Innovation & New Product Launch

Campaign Ideation & Creative Agent

Agentic AI analyzes brand, trends, and consumer data to generate creative campaign ideas, prototypes, and personalized marketing at scale.

LVMH (with Google) – Creative Ideation Agent

134

Innovation & New Product Launch

Virtual Wardrobe & Styling Agent

AI agent assembles outfit suggestions, adapts virtual wardrobe based on customer preferences and inventory.

Alta (startup) – Virtual Stylist Agent

135

Innovation & New Product Launch

Rapid 3D Model Generation & Engineered Stress Prediction

Orchestrated AI agents convert 2D sketches into 3D renderings, run physics-based stress and CFD simulations in seconds, replacing hours of traditional processing

Ford – Autonomous Design & Simulation Agent

136

Innovation & New Product Launch

Real-time Category Management & Decision Automation

AI agents within CINDE analyze sales, promotions, inventory, and assortment data to detect anomalies, recommend pricing/promotions, adjust planograms, and support new product launches

SymphonyAI – CINDE Category Manager Copilot

137

Order Management & Customer Exp.

Conversational Post-Purchase Support

Chatbots/virtual assistants auto-handle order status inquiries, scheduling, refunds/exchanges, and use sentiment analysis to escalate appropriately.

Akira.ai, Gupshup in logistics

138

Order Management & Customer Exp.

Personalized Order Experience

Agentic interface across ERP/CRM invites customers into real-time order visibility, adaptive recommendations, and proactive upsell/cross-sell.

lowtouch.ai integration (Salesforce/Zendesk connectors)

139

Order Management & Customer Exp.

Real-Time Customer Tracking & Alert

Multi-touchpoint tracking with proactive ETAs, voice/text alerts, and automated re-routing for issues before they impact delivery.

lowtouch.ai and logistics providers

140

Order Management & Customer Exp.

Autonomous Order Processing

Agentic RPA handles order intake, corrects address errors, forecasts demand, prioritizes fulfillment, auto-routes shipments, and notifies customers.

Generic implementations via Agentic RPA (e.g., FedEx, DHL)

141

Order Management & Customer Exp.

Cassie – Customer Service Specialist

Manages routine inquiries via email/chat/tickets, proactively updates status, processes penalty claims

FourKites – Cassie

142

Order Management & Customer Exp.

Customer Appointment AI

Handles delivery appointment booking & adjustments directly with customers via omni-channel agents

FourKites – Customer Appointment AI

143

Sustainability

Emissions Tracking & Scope 1–3

Autonomous monitoring of facility and supply chain emissions using real-time sensor, utility, procurement, and satellite data.

Utilities (e.g., US power grid/firms) – Scope 1–3 Emissions Agent (NREL-level digital twin)

144

Sustainability

Ethical Sourcing

AI autonomously evaluates supplier ESG credentials to recommend greener sourcing based on certifications, practices, and carbon footprints.

LevaData – Ethical Sourcing Agent

145

Sustainability

Packaging Optimization

Automates packaging design and cartonization decisions to reduce material waste, shipping costs, and emissions by recommending optimal box sizes, fills, and packaging layouts

N-iX / XenonStack / Retailers – Packaging Optimization Agent

146

Sustainability

Sustainable Logistics Planning & Routing Optimization

Optimizes transportation routes, carrier selection, and consolidation strategies to reduce emissions and improve logistics efficiency

Coupa– Navi Transportation Optimization Agent

147

Sustainability

Sustainable Decision-Making Optimization

Multi-objective AI models balancing cost, service, emissions, and risk for strategic tradeoffs.

Coupa – ESG Decision Agent

148

Sustainability

IoT + Agentic AI Digital Twin Optimization

Real-time control of energy, emissions, and operations via agentic systems informed by IoT-enabled digital twins.

Utilities using NREL-level digital twins for grid and emissions

149

Sustainability

ESG Risk Scoring & Reporting

Integrates ESG factors (EcoVadis etc.) into supplier evaluation and sourcing decisions; supports sustainable procurement

Zycus – ESG Analyzer Agent

150

Sustainability

Residential & P2P Energy Management

Agents optimize energy production/consumption at homes or communities, schedule EV charging, enable P2P energy trading, and reduce costs/emissions by about 13–20%

Fetch.ai – Energy Optimization Agents

151

Sustainability

Decentralized logistics & transport ops

Agents negotiate parking slots, manage freight schedules, coordinate container/vehicle flow, improve urban mobility and asset utilization by optimizing routing and booking

Fetch.ai – Smart Parking & Freight Scheduling Agents

152

Compliance

Customs Document Classification & Compliance

Processes customs paperwork, extracts and validates key data points (e.g., product details, quantities), accurately classifies HS codes, and ensures regulatory compliance across international shipments

AiDock – HS Code Classification Agent

153

Compliance Tracking

Policy Enforcement & Auditing

Monitors policy adherence via guided intake and approvals; auto-flags non-compliant requests and enforces sourcing rules

Zycus – Compliance Tracking Agent

154

Compliance / Policy

Policy Compliance & Intake Guidance

Responds to employee queries about vendor policies, GDPR, PO requests; guides intake workflows and enforces policy compliance.

Tonkean – Policy Q&A Agent

155

Documentation & Compliance

Polly – Document Compliance Coordinator

Requests POD, follows up with partners, auto-matches documents to shipments, escalates exceptions

FourKites – Polly

156

Contract Management

CLM Automation & Risk Management

Generates contracts, identifies clauses, ensures compliance, auto-tracks renewal and obligations; improves contract turnaround

Zycus – Contract Management Agent

157

Contract Lifecycle

Contract Drafting & Lifecycle Management

Automates contract authoring, redline negotiation, clause risk-checks, approval, and renewal—demonstrated in Selecta AG deployment

Zycus – Merlin iContract Agent

158

Contract Management

Risk Assessment

Scans new and existing contracts, scores risk exposure, and highlights non-compliant clauses

Icertis – ICI Risk Assessment Copilot

159

Contract Intelligence

Obligation Extraction

Parses contracts to extract key obligations (e.g., renewal dates, SLAs) for operational readiness

Zalion – Obligation Extractor (anticipated release)

160

Supply Chain Orchestration

Digital Workforce (Tracy & Sam)

Multi-agent system that autonomously handles up to 80% of routine supply chain workflows such as exception handling, coordination, and orchestration

FourKites – Digital Workforce (Tracy & Sam)

161

Supply Chain Orchestration

Agentic Decision

Aera Technology provides autonomous decision agents that monitor, plan, and act across supply chain workflows.

Aera Technology – Agentic AI Decision Agents

162

Network Orchestration

Network Ops

Oversees multi-enterprise networks—automates order confirmations, container prioritization, carrier assignments, ETA predictions, stock-out fixes, and appointment re-scheduling.

Blue Yonder – Network Ops Agent

163

Strategic Sourcing

Source-to-Contract Automation

Automates sourcing events: RFQ creation, supplier discovery, bid comparison, award recommendation; accelerates cycle time and improves savings (Zycus, Zycus Explore, Zycus)

Zycus – Strategic Sourcing Agent

164

Source-to-Pay Execution

End-to-End Procure-to-Pay Automation

Handles procurement intake, sourcing, contracts, AP, and invoice processing through agent orchestration; significantly reduces cycle times

Zycus – Merlin S2P Agent

165

Onboarding

Vendor Onboarding Automation

Guides suppliers through dynamic forms (e.g., W-9, documentation upload), triages intake, routes for approval, and syncs data to ERP/CRM.

Tonkean – Supplier Intake Agent

166

Fraud Detection

AP Fraud & Invoice Exception Detection

Detects anomalies in invoices and payments using AI; prevents fraudulent or duplicate transactions

Zycus – Merlin Fraud Agent

167

Tail Spend Automation

Autonomous Tail Spend Negotiation

Independently negotiates and optimizes tail-end purchases, recovering savings with minimal human oversight

Zycus – Merlin Tail Spend Agent

168

Asset Tracking & Visibility

Supply Chain Data Agent (“Sophia”)

Autonomous IoT data analysis and decision-making embedded in Surge’s Interius platform. Validated use cases include: Automated Lane Assignments, Surplus Asset Location, Automated Stop Shipments, and Takt Time Monitoring. Sophia adapts to new data and takes action in real time.

Surgere – Sophia Agentic AI Assistant

169

Control Tower AI

Fin AI (Natural‑language Insights)

LLM-based natural language interface that surfaces disruption impact, diagnoses shipment issues, guides across product suite, and triggers prescriptive actions

FourKites – Fin AI

170

Stakeholder Engagement

Contract Collaboration

Guides cross-functional teams through contract lifecycle events and escalates missing stakeholder input

Didero – Collaboration Agent (internal workflow assistant)

171

Retail Operations

Shelf Ops

Enables planners to perform scalable planogram edits using natural-language instructions; automates product swaps, analysis, and reporting.

Blue Yonder – Shelf Ops Agent

172

Operations

Conversational Decision Co‑Pilot

Through AskJUNI, users query supply, demand, inventories, and orders via Teams/Slack/WhatsApp; JUNI flags anomalies and recommends prescriptive actions.

OpsVeda – JUNI Agent

173

IT

Incident Triage & Autonomous Remediation

Monitors IT/CI/CD and infrastructure systems, detects anomalies (e.g., performance, errors), triages incidents, and performs automated remediations like restarting services or adjusting configurations

SmartOSC – Agentic Issue Resolution Agent